Features › Customer messaging

One inbox. The whole team inside it.

Every customer conversation stays with the customer — not on a staff member's phone.

Team chat, inside the customer's chat

The whole team on one customer, at once.

Personal phones, group chats and missed calls, replaced by one thread per customer with the whole team inside it.

See the full inbox

Before‹ ›With Baze

Always delivered

If WhatsApp fails, it goes by SMS.

Never a missed reminder. No one has to notice it failed.

Team chat

Your team talks here — and the company keeps it.

Group rooms and private chats. When someone leaves, the conversation stays.

Promises to pay

Record the promise. Know who keeps them.

"I'll pay Friday" — recorded in one click, tracked until it's kept.

Bank transfers

Screenshot in. Payment recorded.

One click, and AI reads the amount and reference. The screenshot becomes the receipt.

Auto-translation

They write in French. You read English.

Translated as it arrives. Replies go out in their language.

Also in Customer messaging

WhatsApp & SMS inbox

One inbox for every customer, at every shop.

  • Search any chat by name, number plate or phone
  • Approved templates and photos

Calls, recorded & transcribed

The shop number rings in the browser and the app.

  • Filed on the customer automatically
  • Call-spend alerts so costs never surprise the business

Automatic reminders

The chasing happens without anyone remembering to.

  • The day before every direct debit
  • A daily account summary to anyone who owes
  • Expiring documents and missing paperwork

Explore by department

Keep exploring.

RentalsBookings, contracts and keys.→FleetRego, GPS, workshop — every vehicle.→Payments & collectionsEvery way to pay, every dollar chased.→Tolls & finesBilled and nominated, every state.→Customer messagingWhatsApp, SMS and calls, one inbox.→Accounting & ownersGST journal and owner payouts.→

See it running on a real rental fleet.

Free trial and free data migration.

Book a demo