Features › Customer messaging

One inbox. The whole team inside it.

Every customer conversation stays with the customer — not on a staff member's phone.

Team chat, inside the customer's chat

Every conversation stays with the customer it's about.

No more staff group chat juggling ten customers a day. Notes, photos and decisions stay on that customer's thread — the next shift reads it instead of asking again. The customer never sees them.

The usual way — one staff group chat

Ten customers in one thread. Tomorrow someone asks again.

With Baze — inside Aiko's chat

One customer, one thread. Anyone can pick it up.

  • One shared inbox — every customer found by name or number plate.
  • Auto-translated both ways — French, Chinese, anything. Falls back to SMS when a customer isn't on WhatsApp.
  • Stays with the business — when someone leaves, the history doesn't.

Also in Customer messaging

WhatsApp & SMS inbox

Every customer, found by name or plate.

  • Approved templates and photos
  • Translated both ways
  • Falls back to SMS when a customer isn't on WhatsApp

Calls, recorded & transcribed

The shop number rings in the browser and the app.

  • Calls recorded and transcribed
  • Filed on the customer automatically
  • Call-spend alerts so costs never surprise the business

Automatic reminders

The chasing happens without anyone remembering to.

  • The day before every direct debit
  • A daily account summary to anyone who owes
  • Expiring documents and missing paperwork

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Payments & collectionsEvery way a customer pays, and every dollar chased.Explore ›
Tolls & finesEvery toll billed and every fine nominated, in every state.Explore ›
Accounting & ownersBooks an accountant can close, and owners paid on time.Explore ›
AI searchAsk about the fleet in plain English. Multi-locationEvery shop, every state, one login. SecurityCustomer data stored in Australia. CompanyBuilt and supported in Sydney.

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